Privacy Policy

At Starseed Crystal Designs, we respect your privacy and take the protection of your personal information seriously.

This Privacy Policy explains the types of information we may collect when you visit our website, place an order or contact us, and how that information may be used.

Information We Collect

When you visit our website, make a purchase or contact us, we may collect information such as:

Your name
Email address
Phone number, where provided
Billing and delivery address
Order and purchase information
Information you provide through our contact forms or correspondence
Information necessary to process and fulfil your order
Website usage and technical information collected through cookies or similar technologies

We only collect information that is reasonably necessary to operate our business and provide our products and services.

How We Use Your Information

Your information may be used to:

Process and fulfil your orders
Arrange payment and delivery
Communicate with you regarding your order
Respond to enquiries or customer-service requests
Manage returns, refunds or damaged-item enquiries
Operate and improve our website
Maintain appropriate business and transaction records
Send marketing communications where you have agreed to receive them

Payments

Payments made through our website are processed using the payment options available at checkout.

Payment providers may collect and process information required to complete your transaction in accordance with their own privacy policies and security practices.

Starseed Crystal Designs does not intentionally store your full credit or debit card details.

Sharing Your Information

We do not sell or trade your personal information.

We may share information where reasonably necessary with trusted service providers that help us operate our website and fulfil your order, such as:

Website and e-commerce providers
Payment processors
Delivery and postal services
Technology and website service providers

We may also disclose information where required or authorised by law.

Wix

Our website is created and hosted using Wix.

Wix may process certain information on our behalf to provide website hosting, e-commerce, security, analytics and other website functionality.

Cookies

Our website may use cookies and similar technologies to help the website function, remember preferences and understand how visitors use our site.

Some cookies are necessary for the website to operate, while others may be used for analytics or other functionality.

Where available, you can manage your cookie preferences through our website’s cookie settings or through your browser settings.

Marketing Communications

If you choose to subscribe to our mailing list or marketing communications, we may use your contact information to send you news, product releases, promotions or other updates from Starseed Crystal Designs.

You can unsubscribe from marketing communications at any time using the unsubscribe option provided or by contacting us.

Protecting Your Information

We take reasonable steps to protect the personal information we hold from misuse, loss, unauthorised access, modification or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

Accessing or Correcting Your Information

If you would like to request access to personal information we hold about you, or believe that your information needs to be corrected, please contact us.

We will respond to reasonable requests in accordance with applicable law.

Third-Party Services

Our website may use or link to third-party services.

Those third parties may have their own privacy policies and practices. We recommend reviewing their privacy policies if you would like further information about how they handle personal information.

Overseas Processing

Some third-party services used to operate our website may process or store information using systems located outside Australia.

Where applicable, the handling of information by those providers will also be subject to their respective privacy policies and applicable privacy laws.

Privacy Concerns

If you have a question or concern about how your personal information has been handled, please contact Starseed Crystal Designs using the contact details provided on our website.

We will take reasonable steps to review and respond to your concern.