Thank you for supporting Starseed Crystal Designs. Every order is carefully prepared and packaged before being sent on its journey to you.

 

Processing Times

As a small handmade business, we ask that you please allow time for your order to be carefully prepared.

Crystal orders: Please allow up to 3 business days for your order to be prepared for dispatch.

Handmade & Goddess creations: Please allow up to 7 business days for dispatch, as some pieces may require additional preparation or creation.

Custom and made-to-order creations may require longer. Any additional timeframe will be communicated or displayed where appropriate.

Processing times refer to the time before your parcel is dispatched and do not include the delivery time with the postal or courier service.

 

Shipping

We currently use Australia Post to send our orders unless otherwise stated.

Shipping costs will be displayed during checkout before your purchase is completed.

 

Tracking

Where tracking is available, tracking details will be provided once your parcel has been dispatched.

Please allow some time for tracking information to update after your parcel has been lodged.

 

Delivery Times

Delivery estimates provided by Australia Post or another delivery provider are estimates and may occasionally be affected by circumstances outside our control.

If your parcel appears to be significantly delayed or lost, please contact us so we can assist with investigating the delivery.

 

Delivery Addresses

Please carefully check your delivery address before completing checkout.

Customers are responsible for providing complete and accurate delivery information.

If you notice an error after placing your order, please contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been dispatched.

 

Returned Parcels

If a parcel is returned to us because an incorrect or incomplete delivery address was supplied, we will contact you to arrange redelivery where possible.

Additional postage charges may apply where a parcel needs to be resent because incorrect delivery information was provided by the customer.

This does not apply where the delivery problem was caused by us or where Australian Consumer Law provides otherwise.

 

Damaged Parcels

If your parcel arrives damaged, please contact us as soon as reasonably possible.

Please see our Returns, Refunds & Damaged Items Policy for information about what to do next.

 

Australian Consumer Law

Nothing within this Shipping & Delivery Policy excludes, restricts or modifies any rights or remedies available to you under Australian Consumer Law.

 

Last updated: August 2026