We put a lot of love, time and care into creating and packing every Starseed Crystal Designs order and want you to be happy with your purchase.

 

Change of Mind

Please choose carefully before purchasing.

We do not generally provide refunds or exchanges simply because you change your mind, decide you no longer want an item, find an item elsewhere for a different price or make an incorrect selection.

This does not affect any rights you have under Australian Consumer Law.

 

Custom & Personalised Orders

Because custom and personalised creations are made especially for you, we generally cannot accept returns for change of mind once work has begun.

Your Australian Consumer Law rights still apply where there is a problem with the product.

 

Handmade & Natural Variations

Please remember that our products are handmade and many contain natural crystals, preserved flowers and other natural materials.

Small variations in colour, shape, texture, placement and finish are a normal part of handmade creations.

Natural crystals may contain inclusions, fractures, lines, pits, cavities, druzy areas, uneven surfaces, markings and variations in colour and pattern.

These natural characteristics are not necessarily faults or damage.

 

Faulty or Incorrect Items

If you believe your item is faulty or you have received an incorrect product, please contact us as soon as reasonably possible.

Please provide your order number and a description of the problem. Where possible, photographs of the product and packaging are extremely helpful and allow us to assess the issue quickly.

 

Items Damaged During Delivery

We take great care when packaging our creations for their journey to you.

If your parcel arrives damaged, please contact us as soon as reasonably possible.

Where possible, please keep the damaged item and packaging and provide:

• Your order number

• Photos of the damaged item

• Photos of the packaging

• A brief description of the damage

This helps us investigate what has happened and determine the appropriate solution.

 

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

Where a product fails to meet an applicable consumer guarantee, you may be entitled to a remedy under Australian Consumer Law. The remedy available will depend on the circumstances and whether the problem is major or minor.

Nothing in this Returns Policy excludes, restricts or modifies your rights under Australian Consumer Law.

Please contact us if there is ever a genuine problem with your order so we can work with you to resolve it.

 

Last updated: August 2026